Privacy Policy

Who we are and how to contact us

We are Reckless Cosmetics Ltd, a private limited company registered in England and Wales under company number 11826031 and having our registered office at  Suite D2, 1st Floor, The Quadrant, Mercury Court, Chester, Cheshire CH1 4QR.

To contact us, please email hello@recklesscosmetics.uk or fill in the form in Contact us.

By using our website, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to these terms, you must not use our website. We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you Shipping policy.

We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure that you understand the terms that apply at that time.

Privacy Statement

Reckless Cosmetics Ltd respects your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we will look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

You will be asked to register an account with us in order to use some of the services and features we offer on our website. To do this, you will have to provide personal data including your name, address, date of birth, telephone number and email address.  When you register with us your information is stored in ‘my account’.  You can access ‘my account’ directly to amend any personal data, for example if you change your address. 

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

This website is not intended for children and we do not knowingly collect data relating to children.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us hello@recklesscosmetics.uk

You can choose when registering to receive such information from other carefully selected companies. You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events when you register. You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences, by following the opt-out links on any marketing message sent to you or by contacting us at any time.

We do not store credit card details nor do we share customer details with any 3rd parties.

Disclaimer

Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, we:

• exclude all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website; and
• exclude all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised us of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data on it or any other direct or indirect, consequential and incidental damages.

 We do not exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Your Order & Payment

All orders are payable in pounds sterling via Shopify payments which will accept Visa, Visa Debit, Visa Electron, Mastercard, Maestro and will be debited from your account immediately on completion of your order.  Please note that all credit/debit card holders are subject to validation checks and authorisation by the issuer of the card. 

You guarantee to us that you are authorised to use your chosen method of payment, when paying for your order.

We will be unable to send your order if the issuer of your payment card does not authorise the payment.  We will notify you via email of any such occurrence.  In this instance we will not be liable for any delay or non-delivery of merchandise.

Once your order has been authorised you will be emailed with a summary of purchase and your order reference number, please keep this document for your reference.

Please note that when we accept your order for goods on this website, there will be a legally binding contract. Please note that we reserve the right to reject any orders at our discretion. This does not affect your statutory rights.

All orders are subject to availability, we will notify you as soon as possible if we are unable to fulfil your order. We will also let you know approximately when goods will be back in stock.  If you do not wish to wait for the goods to come back in stock and a payment has been processed you will receive a full refund.

We have made every effort to ensure the colour of the products match the goods, however we cannot guarantee your personal computer equipment will accurately reflect the colour of the merchandise on delivery, therefore the packaging may vary.

Further Information

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties.. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission and always in accordance with our privacy statement..

Cookies Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Cookies are a small file of letters and numbers that are stored on your computer when you visit some websites which are essential for the website to function properly and which help to provide you with a better online experience.  We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.  You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical or performance cookies.These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

We do not share the information collected by the cookies with any third parties.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We do  not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

General

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.